Reference

Terms & Conditions for Indonesia Accounts

These terms tell you how your account works before your first DANA, OVO, GoPay or QRIS payment.

DANAOVOGoPayQRISLocal law only
bimahokilogin Terms & Conditions for Indonesia Accounts
HELP CHANNELS

How to Reach Our Team

If a clause is unclear, reach us through the contact paths shown in your account area: live chat, WhatsApp, or email, during the support hours listed there. We use those channels to check a name match, confirm a device login, or explain why a request is waiting on verification. Keep your registered email and phone number active, because we answer against the details on file and send any correction request back to the same record.

Team online

Live Chat

Use live chat from the account page when you need a fast check on a terms clause, a payment match, or a withdrawal hold. We can read the request against your profile while you stay on the same device.

WhatsApp

Send the same question by WhatsApp if you are away from the browser. We use the registered phone number to confirm identity before we discuss account changes or any clause tied to your request.

Email

Email works well for longer requests, such as a correction to your details or a dispute that needs written proof. Send it from the address on file so we can link the message to your account.

RECORD CARE

How We Handle Your Records

We keep policy handling tied to your own account record, not a shared queue. Device login history, payment references, and contact details help us confirm that a request came from you and…

Data Handling

We store your name, phone number, payment reference, and device login path to process requests and compare it with the account record. We do not use extra fields unless a clause or check asks for them.

Cookies

Cookies remember your language choice, session state, and whether you have already accepted the current terms banner. You can clear them in your browser, but you may need to log in again on the next visit.

Account Security

We ask for a fresh login when a device changes, a phone number is replaced, or a withdrawal request looks unusual. That extra step helps us confirm the same account holder is asking.

Retention

We keep transaction logs, support messages, and verification files only for the period needed to handle requests, settle disputes, and meet required checks. When the period ends, those records are archived or removed from active use.

Contact Path

For any clause, send your question from the registered email or use live chat in the account area. We reply against your own record so the answer matches the terms tied to your profile.

Change Requests

If you need a correction to your name, phone number, or payout details, send the request before the next transaction. We may ask for a new device login or supporting file before we make the change.

Questions About Account Terms

These questions cover the points that matter most before and after you open an account. We focus on local-law access, device checks, payment matching, record changes, and the contact paths you can use when a clause needs a closer read. If your situation is different from the examples here, send it through live chat or email so we can answer against your own account record.

They apply from the moment you open an account, sign in, send a payment through DANA, OVO, GoPay or QRIS, or ask us to change a record. If local law does not permit access where you are, we do not proceed.

No. Access depends on local law and is available only where local law permits. If the location or details on your record do not fit that rule, we stop the process before the account moves forward.

A request can wait when the sender name, phone number, or device login does not match the account. We use that check on DANA, OVO, GoPay and QRIS activity before we clear the request.

Send the request from your registered email or live chat, tell us which field changed, and attach the matching record if we ask for it. We compare it with your profile before we make the update.

Yes. When we update the page, the current version on the site governs the account. Check it again before a new login or transaction, especially after a device change or a payment update.

We keep records only as long as they are needed for verification, dispute handling, and required checks. After that, they leave active use under our retention process and are not kept longer than needed.

Use live chat, WhatsApp, or email from the contact details tied to the account. That keeps the question linked to your record and lets us answer on the exact clause you want checked.